Hello @Shyam Dhande, in the workflow automator action node, you can use the “send email to” action. Click into the “To:” field and select text/placeholder. Then click placeholder. From there you can select the onboarding request form and select the field designated for the hiring manager’s email.

Hope that helps!

@zachary.king : Thanks for the reply. I already tried the same. but no luck. when I investigated further I come to know this field only captures hiring manager name not his/her email address.

 

Regards

Shyam

@zachary.king : Thanks for the reply. I already tried the same. but no luck. when I investigated further I come to know this field only captures hiring manager name not his/her email address.

 

 

Regards

Shyam

Shoot, you might be able to use a web request and JSON parser node to get back the requester details using the hiring manager as a placeholder in the endpoint url. That would give you access to the requester’s email address. But that might be more trouble than it is worth.

In our onboarding form we ask for manager as a required field. This is a dropdown that uses data source All Users.

Then in subsequent workflow actions we refer to the Service Request fields and get manager information. Since it is tied to the data source All users and you select a FreshService user it exposes ID, eMAIL and Name. 

@PatrickMurphy : It worked thanks for your reply. initially I tried with custom object as suggested by freshservice support on call. and I was able to complete the requirement. 
Later, I suppose due to recent upgrade in FS; Data source “user” started showing Hiring Manager Name and Email in drop down. So I change my approach as suggested by you.

Thanks Again!!

Regards

Shyam