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Question

Adding fields/columns to contacts view

  • 27 January 2022
  • 9 replies
  • 295 views
mcperr3
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On the Freshdesk contacts page, how can I customize the fields/columns shown? I want to hide “Facebook” and “Twitter” and show a custom customer field (“Department”) that I created. Is this not possible on the Growth plan?

9 replies

LisaRobert
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same question i want to ask in facebook can show but in twitter cant see. 

i am Lisa Robert this is my blog https://eurot20-slam.com/
vinothkumar.manoharan
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Userlevel 2
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Hi @mcperr3 , If you want to show the contact details on the agent screen, then you can configure the required fields to be shown on the right side contact modal via Admin → Customer Fields and select “Customer Requestor Widget”. Select the options of fields that are available from contact fields to show in the ticketing page. Max of 15 fields can be configured to show in the contacts modal of ticketing screen 

Solution article for reference: https://support.freshdesk.com/en/support/solutions/articles/37586-driving-additional-context-with-requester-info

 

Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
mcperr3
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Hi Vinothkumar - 

Thank you for the reply but this is what I’m trying to do: on the Contacts Screen, I would like to modify the fields/columns. I want to add a custom field and hide the Facebook and Twitter columns.

 

hemanth.ramya
Userlevel 5
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Thanks for the clarification, @mcperr3.

I’m afraid Freshdesk does not support customizing contact/company list view, at the moment. However, this surely is an interesting ask, we are happy to explore the possibilities of this feature! 

 

Cheers,

Ramya, Freshworks Community
alejandro.ch
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Anything on the feature above described by mcperr3 ?

fluX
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Anything on the feature above described by mcperr3 ?

Can you please inform the status of the feature

Pooja Bernice
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Hi @alejandro.ch and @fluX,

Adding to the thread, we are still exploring customizable contact views as a feature on our future roadmap, since we see a traction on incoming requests, we will relay this to our team and keep you posted on any further developments on the same.

Cheers!

PaulDlf33
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Hi @alejandro.ch and @fluX,

Adding to the thread, we are still exploring customizable contact views as a feature on our future roadmap, since we see a traction on incoming requests, we will relay this to our team and keep you posted on any further developments on the same.

Cheers!

Hi Pooja, do you have any update on this feature ? Thanks by advance.

A
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We too feel that this would be very important for our customer service. We would like to display custom fields both in the contact list and in the company lists. For the contact list we need to display the user name / login name of the contact, and for the company list we need to display our customer number / customer id for the company.

What is the status of this feature?

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