Hello everyone!
Is there a way to automatically assign the requestor of a ticket based on the currently logged in user? Our Freshdesk system is for internal use only so all requestors have a login to the portal. Can we pre-populate the requestor field with the logged in user name?
Thanks!
Mike
+6
Hi Mike,
Greetings from the Freshworks community!
To auto-populate the requester’s email address on the new ticket page, please navigate to Portal → Settings → allow only ‘logged in users’ to submit tickets on your portal. In this way, the email field would be greyed out and auto-filled based on the logged-in user’s email address.
Hope this helps :)
Cheers,
Aishvarya.
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