Dear Freshdek support.
I'm evaluating Freshdek and have a problem.
When i create a issue using "New ticket" or using email, it works fine.
I have been configure a dispatch rule that when a new ticket is created, its asigned a group and agent and sents a notification via email.
But the email doesn't and the forwarding configuration its correct.
Looks like the email actually got triggered to your address but it was blocked by your server . This is the response code that we've received : 550 Not allowed
Can you please check if there are any firewalls that could possibly reject emails from our servers?
I have configured support mail but didn't get the mail as tickets