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Automatically Merge Tickets based on Requester Email

  • 14 February 2021
  • 2 replies
  • 72 views

I would like to automaticall merge all  new tickets into 1 based on customer email.

 

If he sends a new email or opens a new ticket,  it should be merged under his old ticket.

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Best answer by hemanth.ramya 15 February 2021, 20:31

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SOLVED by USING an APP

Userlevel 5
Badge +9

Hello Mahesh!

 

Yes, you can make use of the Auto Ticket Merger application to suffice your requirements. This article would give you detailed insights on the same.

 

Cheers

Freshdesk Community Team

 

 

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