Duplicate Emails

  • 13 February 2016
  • 1 reply

I have heard from 2 customers today that they have received up to 6 copies of the same email from Freshdesk. I am typically copied on all emails from Freshdesk but I have not seen anything come through. Are you aware of any issues with this?

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1 reply

Userlevel 4
Badge +12

Hello Scott,

Our sincere apologies for missing out on updating this thread. We searched into our records but we haven't seen a lot of similar tickets for this issue . We hope you were able to figure out what exactly happened and it will be great if you can share if and how this was fixed.