Getting message: something went wrong while loading time logs

  • 23 November 2018
  • 4 replies

I have been getting this message every time I change the status of a ticket. Does anyone know what this means or how to fix it.?  I am new to Freshdesk and am still figuring my way around.

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4 replies

Same thing here - we're also getting tickets re-apprearing once they've
been resolved and effectively resubmitting themselves about a day

Badge +2

I am also getting this for the last 2 days when trying to reply to a ticket.


@all, We had an issue for Sprout accounts on Friday, which we identified and fixed immediately.

Had an update to the Android app' on Saturday and all now seems fine.