Instagram direct

  • 13 February 2023
  • 1 reply


Hi Team:
I recently configured the trail account “Instagram Direct” into fresh-desk, but I will be grateful if anyone can share his/her experience for the same. 


Thank you 

1 reply

Userlevel 2
Badge +5

@Khadija Ali Hope you are using this - app for it. 


  1. It creates a ticket whenever a new thread is initiated on Instagram DM
  1. Source will be Instagram and every Dm will be added as Public note
  2. Agent can use conversation reply that can be directly sent as a DM 

Hope this helps. Let me know if you need more insights