Hi Team:
I recently configured the trail account “Instagram Direct” into fresh-desk, but I will be grateful if anyone can share his/her experience for the same.
Thank you
Instagram direct
Userlevel 2
+5
- It creates a ticket whenever a new thread is initiated on Instagram DM
- Source will be Instagram and every Dm will be added as Public note
- Agent can use conversation reply that can be directly sent as a DM
Hope this helps. Let me know if you need more insights
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