Multi-level dependent drop-down ticket fields missing for "Trigger Webhook"

  • 15 February 2017
  • 1 reply
  • 47 views


We use a dependent drop-down ticket field titled "Product" that opens up a second level of "Module".




I have been able to reference both Product and Module before as placeholders in various rules by using the "Insert Placeholder" function and going to Ticket Fields and selecting from a dropdown as shown:





image

This shows up then as "{{ticket.product}}" and "{{ticket.module}}".




But when using the "Trigger Webhook" under "perform these actions" the "Product {{ticket.product}}" can be found but there is no "Module {{ticket.module}}" for the dependent field.



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1 reply


Hello Tim,




You would be able to use the drop down next to the category option within the insert placeholder section to choose the correct placeholder for the subcategory/item as shown in the image below : 





image





Hope this helps! 




Gayathiri