Hi Community,
I’m trying to automate the creation of the tickets.
I built a Microsoft Forms and I want to use Power Automate to send to my support@mycompanyname.freshdesk.com an email and after that, it should create automatically the ticket but I’m not being able to find where I can do that.
Also, in general, do you know if Freshdesk has already an online form that I can share via URL and my employees can use it to create the ticket?
Thank you very much
Best answer by Keer
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+12
Hello
You can set up your own ticket form in Freshdesk and add the required fields in Admin → Ticket fields. You can also control the visibility of the fields. For more details, please find the repository here
I hope this helps.
Hello
You can set up your own ticket form in Freshdesk and add the required fields in Admin → Ticket fields. You can also control the visibility of the fields. For more details, please find the repository here
I hope this helps.
Thumbs up, Its worked for me!
+12
Hello
You can set up your own ticket form in Freshdesk and add the required fields in Admin → Ticket fields. You can also control the visibility of the fields. For more details, please find the repository here
I hope this helps.
Thumbs up, Its worked for me!
Thanks for letting us know, Elle :) If you have any more queries, you can post them here or straight away write to support@freshdesk.com and we’d love to help you as always.
Have a good day!
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