I submitted a ticket 8 days ago and haven’t heard anything since, even after I responded again to the ticket. Is this a normal response time from support?
Response time from Freshdesk support.
Userlevel 5
+5
Hi
Greetings from Freshworks Community!
Apologies for the troubles you had to face, our support team usually responds to the tickets within an hour and this is an unfortunate circumstance where you had been delayed a response from our end. Kindly DM the ticket details, We will have that checked on where and what went wrong so we can improve going forth.
Thank you.
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