Search seems to have stopped working? - URGENT!

  • 9 February 2015
  • 5 replies

For some reason, there is suddenly no results when searching for anything.  Also when replying to tickets, there are no solutions available to insert.

Any ideas?

This topic has been closed for comments

5 replies

Userlevel 3
Badge +8


Really sorry for the trouble caused here.

We are getting this analysed from our end and will get back to you with a solution as quickly as possible.


My search results also are having issues.  When I try and search on a ticket number it finds a ticket with that number in the body, but not the ticket number itself.

We had some issues with the search functionality yesterday and it has been fixed. Kindly check whether the search works now and update your status. Thanks. 


This is still an issue for us.


Sorry to know that you are still facing the issue. It would be really helpful if you can create a ticket about this issue so the support team can quickly look into your case. Thanks.