Just navigate to Admin-->Portals-->Portal Name-->Change Logo/Favicon.
"
We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.
"
Why?
We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.
Hello there!
Apologies for being late to revert.
@Giuseppe I hope you no longer face this issue.
If both the issues persist, please drop an email to support@freshdesk.com and we'll have it investigated further for you.
Cheers!
More and more frequently we are getting the message "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly."
I'm current running the standard report and have selected tickets by Customer and Time Frame. When I select ticket 73257 or 72288 I get this message.
https://itenabled.freshdesk.com/helpdesk/tickets/73257
If I do a direct search on ticket 73257, the ticket is retrieved and can be displayed without any problems.
Please advise on how to get this fixed.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.