Freshworks Analytics | Ask the Experts Session
Hello, I just new to freshworks.., I want to know about the customer feedback system like giving numbers to calling agents,. Is there any option to get feedback from customers..,
Best answer by harshaa.sridhar 11 November 2021, 07:36
Thanks for your question
We have the CSAT option which would help the callers in rating the conversation with the agent
Please check out this link - https://support.freshcaller.com/support/solutions/articles/50000001622-receiving-csat-feedback-through-ivr and feel reach out to firstname.lastname@example.org if you need further help :)
Is it possible to ask the caller for some verbatim feedback on why they gave the score they did?
Hey! I would also like to see massive improvements to the CSAT that can be offered. 1 question feels limiting and verbatim feedback is an absolute must to celebrate agents and great experience they give as well as learning how we can improve!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.