403 Forbidden after submit a ticket.

  • 21 September 2020
  • 8 replies
  • 40 views

Hello,


Same problem as other tickets, unable to create a ticket : 403 Forbidden


https://support.freshdesk.com/support/discussions/topics/50000002794

https://support.freshdesk.com/support/discussions/topics/50000002785


Regards,


-- 

Cyril Trümpler





8 replies



Hi Cyril,





Thanks for bringing this to our attention. We've now fixed this. Please have it checked and let us know if the issue persists.

Cheers!







Thanks for your quick reply.

However it did not resolve the issue. Same error.


Regards,


-- 

Cyril Trümpler


Thanks for your quick reply.

However it did not resolved the issue. Same error.


Regards,


-- 

Cyril Trümpler


Hi Cyril,


I was able to successfully create a test ticket in your account from the portal.



Is the issue specific to any particular user?  Also, please give it a try once in an incognito window and let me know if it works.

Hi,


Sorry but it still did not work. We've try in incognito mode too, same error message, to my all team. Does a restriction apply ?


Regards,


-- 

Cyril Trümpler


screenshot2020-09-23at11.37.18_50855.pngscreenshot2020-09-23at11.37.12_50855.png

Hello,


Sorry but it's still not working for my all team.

We've tried incognito window, firefox / chrome, windows / mac ...


Could you please try with m.collin@barchen.fr or ctr@barchen.eu


Regards,


--

Cyril Trümpler



Hello,


Sorry but it's still not working for my all team.

We've tried incognito window, firefox / chrome, windows / mac ...


Could you please try with m.collin@barchen.fr or ctr@barchen.eu


Regards,


--

Cyril Trümpler



@c.trumpler We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to support@freshdesk.com for further assistance, and we would be happy to help.

If the issue seems to be with a specific user, please check if those contacts are a part of the blocked contacts under Freshdesk. If you can find them there, please remove them from the Blocked contacts and try creating a ticket with these users.

Cheers!

Aldrin,
Freshdesk Community Team

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