403 Forbidden after submit a ticket.

  • 21 September 2020
  • 8 replies
  • 40 views
C

Hello,


Same problem as other tickets, unable to create a ticket : 403 Forbidden


https://support.freshdesk.com/support/discussions/topics/50000002794

https://support.freshdesk.com/support/discussions/topics/50000002785


Regards,


-- 

Cyril Trümpler




8 replies

N


Hi Cyril,


​


Thanks for bringing this to our attention. We've now fixed this. Please have it checked and let us know if the issue persists.

Cheers!



​




C

Thanks for your quick reply.

However it did not resolve the issue. Same error.


Regards,


-- 

Cyril Trümpler


C

Thanks for your quick reply.

However it did not resolved the issue. Same error.


Regards,


-- 

Cyril Trümpler


N

Hi Cyril,


I was able to successfully create a test ticket in your account from the portal.



Is the issue specific to any particular user?  Also, please give it a try once in an incognito window and let me know if it works.

C

Hi,


Sorry but it still did not work. We've try in incognito mode too, same error message, to my all team. Does a restriction apply ?


Regards,


-- 

Cyril Trümpler


screenshot2020-09-23at11.37.18_50855.pngscreenshot2020-09-23at11.37.12_50855.png
C

Hello,


Sorry but it's still not working for my all team.

We've tried incognito window, firefox / chrome, windows / mac ...


Could you please try with m.collin@barchen.fr or ctr@barchen.eu


Regards,


--

Cyril Trümpler



C

Hello,


Sorry but it's still not working for my all team.

We've tried incognito window, firefox / chrome, windows / mac ...


Could you please try with m.collin@barchen.fr or ctr@barchen.eu


Regards,


--

Cyril Trümpler



A

@c.trumpler We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to support@freshdesk.com for further assistance, and we would be happy to help.

If the issue seems to be with a specific user, please check if those contacts are a part of the blocked contacts under Freshdesk. If you can find them there, please remove them from the Blocked contacts and try creating a ticket with these users.

Cheers!

Aldrin,
Freshdesk Community Team

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