I’d like to have a custom objects where i can define approvers for different service items. So far that’s no biggie, but for some items i would need approval from a set person but for others from the reporting manager of the requester. Can this be done via custom objects or I have to build that logic into the workflow?
Best answer by Glavin CrastaView original
Custom objects do not have an option to use placeholder fields as input and hence you would need to add condition in the workflow to branch out the service items that need approval from the reporting manager.