We are currently setting up some bundle Service Requests and have workflows created for a few of the individual items. When these items are approved individually the workflow kicks off to take action.
When using the bundle feature and combining the catalog items into one ticket, it is causing some confusion and issues with the workflow. We would like to use the feature to separate the items into individual child tickets, however there is then an approval process of each of the child tickets as well.
Is there something I’m overlooking, or easy workflow that could be created to link the child ticket approval processes to the parent ticket. This way one approval would address all the child tickets as well.