Question

Change module: Trigger an email for non compliant changes

  • 18 November 2022
  • 2 replies
  • 11 views

Userlevel 1
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Hello Folks

 

I have created a change workflow that checks the current date and then looks at the start date of a change and change status, and determines whether it is in or out of compliance. The only problem is that the only way i can get this to actually trigger is that I have to manually toggle one of the Change Properties for the action to work.

Has anyone figured out a smarter way to do this?


2 replies

Userlevel 7
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Hello @JonnyThin, so I can’t think of a better way to trigger the workflow yet. But they are bringing the ability to schedule the triggering of workflows soon. Take a look at this KB Article and get yourself signed up for the beta! :)

https://support.freshservice.com/en/support/solutions/articles/50000004790-introduction-to-scheduled-workflows

Hope that helps!

 

Userlevel 1
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Thanks - that may help

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