I am looking for a way to see what Requesters search for in our Freshservice support portal. Does anyone have a way of seeing this information? Even if we could get something like the the top 10 searched items/terms in the support portal would be awesome. This would let us identify what to focus on to meet requester demand.
We use Google Analytics but I don’t see any data related to what is entered into the search field. Any help would be greatly appreciated.
Thank you 😊