+1
Hi,
We have 4 support portals connected to our Freshservice. I want to create automations based on which portal is used to make a ticket.
I found that you can create an expression for this, but this does not seem to work.
So let's say my portal name is ‘Abc Servicedesk’
The boolean expression I use is: {{helpdesk_name}}=='Abc Servicedesk'
Sadly this does not result in a working automation, neither Yes or No work in this condition.
Best answer by Daniel Söderlund
View original
+13
Hello,
Just to make sure you get the right name, add that placeholder to a note in a ticket and you see what you get.
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I found out that helpdesk name and portal name are not the same.. Is there a way to filter from different portal names? Since you can't have multiple helpdesks in 1 freshservice environment, correct?
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Could you match any of this ?
| url | {{ticket.url}} | Returns full ticket url with protocol |
| public_url | {{ticket.public_url}} | Returns public ticket url |
| portal_url | {{ticket.portal_url}} | Returns support ticket url with protocol and with portal domain |
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Could you help me out here? I tried it with regexMatch and with startswith but both return false for some reason
Example:
startsWith('https://servicedesk.xxx.com','{{ticket.portal_url}}')
Portal url would be: https://servicedesk.xxx.com/support/tickets/97389
Yet it returns false for me.
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Thanks Daniel! That did the trick
+13
Thanks Daniel! That did the trick
You are welcome, don’t forget to to mark it as solved.
Btw this is a list of PH, could be a bit old as it’s not updated in some time
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