- Hi everyone,
I just want to know (if its possible. If not, maybe implement this) if its possible to list all question+reply from requesters on CSAT (satisfaction survey) inside the analytics reports.
This will be useful to “coach” agents or implement new options/suggestions made by requesters or fix lacs in our IT departments.
I will need:
Survey reply made by requesters
Group By departement
Maybe in a huge tab, we can have: departments, survey rating and also include the requester name and ticket ID.
Everything in the table without needed to expand the view (underlying datas) and click 9999 times on the next arrow to see next pages.
I see in the underlying data that we can choose “Associated survey short text response”. Why not implement this in the report directly like a lot of things.
Thanks in advance and let me know if you know you to achieve that
**SO SORRY for my english, I’m french.***
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