Question

Separate User Activation Email From Address

  • 9 December 2021
  • 1 reply
  • 27 views

Is it possible to send activation emails using a different from address than our default help desk email?

We would like to send activation email from help@ for our internal users and support@ for our external users. This aligns with our portal domains and language.

 

Thanks

David


1 reply

Userlevel 2
Badge +2

Hello ,

 

Greetings from Freshservice

 

Unfortunately, the user activation email is by default sent by the primary mail address of your freshservice instance. This email is being triggered from the Freshservice platform and we will not be able to modify the From address of this email. It will by default be sent from the primary email address.

 

Thanks,

G.Adhitya,

Team Freshservice

 

Reply