Hullo there!
Raise your hand if, when dealing with critical incidents, you:

• Require multiple teams to collaborate across the IT Service Desk, the Network Operations Centre (NOC), and DevOps 
• Your agents not only struggle to make sense of the flood of alerts and tickets, but also to collaborate 
• You struggle to provide timely and accurate updates to end-users and stakeholders 

The latest enhancements in Freshservice including workflows for alerts, status page announcements, and the inclusion of Google Cloud Platform might just help you establish the kind of incident management process that your organization needs.