Display articles from specific Solutions categories and filter by most popular

  • 15 September 2016
  • 4 replies

Hello, I'm looking to customize a section of our Freshdesk support homepage, but I need some assistance. 

What I would like to do is have a 'Popular Articles' section that shows 5 most popular articles. I'm hoping I can do two things to accomplish this.

  1. Show 5 articles from specific Solutions categories that I define (not all categories).

  2. Filter the results based on the most popular article (i.e. most visited articles).

So far all I can seem to do is...

{% for article in portal.recent_articles limit:5 %}

...which shows the 5 most recent articles from all categories. This is a start, but not what I want.

This topic has been closed for comments

4 replies

Just in case anyone finds this valuable, I've got part of the solution for this. 

{% for category in portal.solution_categories %}
{% for folder in category.folders %}
{% if folder.id == 14000105885 %}
{% for article in folder.articles limit:5 %}
{% endfor %}
{% endif %}
{% endfor %}
{% endfor %}

 This gives you the 5 most recent articles in that category (folder). It doesn't do the second part, but I'm working on that right now.

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Hi anyone finds most popular article (i.e. most visited articles) HTML code.


I am also interested in displaying the most viewed articles on the homepage. I do not particularly need it to be filtered by category. Does anyone have a solution for implementing this in freshdesk?