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Announcement! Your Fresh Start to Support: Experience the new Freshworks Support Portal from Dec 1!

12 days ago

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Using Freshdesk
FreshThemes Gallery

FreshThemes Gallery

Using Freshdesk

83 Posts
328 Replies

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83 Posts

kuchkrApprentice

asked in FreshThemes Gallery

internal tickets

Hi, is there any way to create an "internal" ticket that is not connected to an actual customer/contact but rather just a name? Every time we create a ticket, a "ticket created"-mail is sent to the customer. We would just like to create a ticket internally to work on, where no emails are sent to the customer. However at the same time, we also want to be able to create tickets where regular emails ARE sent to the customer, so they can follow the ticket. We want to use Freshdesk to replace "Microsoft Planner" which we are using today. We use Microsoft Planner to add 'tasks' (rather than 'tickets'). These tasks can be commented, edited etc. without sending any kind of notifications. We use this for the purpose of planning and following up with a customers case, so it's not forgotten. Any ideas on how we can accomplish what we have i

helpfreshdesktheme

posted in FreshThemes Gallery

Matrixt Freshdesk & Freshservice Theme

Hi Everyone,Mint compatible. It's a professional-looking and easy-to-use Freshdesk & Freshservice support portal.All device and browsers accessible and looking beautiful theme which was customized according to the customer's goals.Theme Features Fully

posted in FreshThemes Gallery

Apollo Theme for Freshdesk and Freshservice

Hello Guys, We have launched "Onil Theme" which is fully compatible with Freshdesk and Freshservice. It is a beautiful responsive theme that can be customized to fit in any business need.We provide below free services in our themes: Theme Shortcodes included (Articles Formatting Components) Colors and images as per your needs(No need to pay extra) 60 days technical support in our themesOur theme features: Fully responsive theme Included “Font Awesome”Fully compatible with Freshdesk Mint and FreshserviceModern browsers compatibleFully customizable and clean code

posted in FreshThemes Gallery

Freshdesk Support Theme for Retrotouch

Hello Guys,You can see our recent client's support portal based on "Phoenix Theme". Phoenix is a user-friendly and feature-rich Freshdesk theme. It is a beautiful responsive theme that can be customized to fit in any business need.We have done all the changes according to the client's needs.We have done the below Branding and Customization points - Logo, Brand colors, Images, Fonts Header and Footer like a corporate websiteFour custom blocks in homepage with Font Awesome icons

greg_20714Apprentice

posted in FreshThemes Gallery

Using CSS Framework

HiI'd like to know if there is way to use a CSS Framework like Bootstrap to create a custom Freshdesk theme.I have been able to load ressource in <head> but it conflict with https://euc-assets7.freshdesk.com/assets/cdn/falcon_portal_utils and theme.cssI can not see how to remove these css.BTW is there a way to allow custom attribute in wysiwyg editor ?Thanks for helpingGreg

abhishek.dhulipudiApprentice

posted in FreshThemes Gallery

Freshdesk Support Portal Theme

This is a fully functional, Freshdesk's latest support portal theme. To use this theme Download the FreshThemes.zip file Unzip this file. Copy and paste contents in the text files into the corresponding stylesheet and layout pages In portal customization > Color & Font section, change the base font and heading font to source sans pro. You can view a live demo here. Please download Freshtheme.zip to start using thi

helpfreshdesktheme

posted in FreshThemes Gallery

Dark Theme for Freshdesk & Freshservice Support Portal

Hi Everyone, Lots of users requirements to developed "Freshdesk & Freshservice Dark mode theme". Mint compatible. It's a professional-looking and easy-to-use Freshdesk & Freshservice support portal. It's based on the "Dark Mode Theme" for client eyes comfortable and looking beautiful theme which was customized according to the customer's goals.The following customizations to the Freshdesk & Freshservice template were made: branding (logo, colors, fonts, icons, background image)header and footer are the same as per your website according.there is four costume blocks and category, folder & article-view page has attach side bar category section. About the Dark Mode theme template for Freshdesk & Freshservice support portal Easily customizable. You can make changes in future or customize the template o

andrey.metelskyApprentice

posted in FreshThemes Gallery

Feature request: add an option to import/export/switch themes

Hi everyone,Currently, Freshdesk completely lacks functionality for the theme management:There is no option to import a theme. You have manually copy and paste the code of each template file. This is very frustrating.There is no option to export a theme. Again, if you want to create a backup you have to copy and paste the content of templates to your local files manually.There is no way to upload several themes and switch between them to check which one looks best for your support portal.Only the user who makes the changes to the theme is able to preview the theme. Please add functionality so other agents will be also able to check the changes.

nikolamarApprentice

posted in FreshThemes Gallery

My first ever theme

sandra.lundin.2Apprentice

posted in FreshThemes Gallery

Will be updated

naveenrApprentice

posted in FreshThemes Gallery

s

marianiApprentice

posted in FreshThemes Gallery

Relacionamento Agriness

posted in FreshThemes Gallery

Apollo Theme for Freshdesk & Freshservice

Hello Guys,We have launched "Apollo Theme" which is fully compatible with Freshdesk & Freshservice.It is a good looking, profession

Breezy ThemesFreshworks Partner

posted in FreshThemes Gallery

Free and Paid Freshdesk Themes: What’s a Good Fit for Your Business?

Before making a final decision between free and paid Freshdesk themes, it’s better to assess the advantages and disadvantages of both. The main question is – how can you use your budget wisely without paying double or triple the price by the end of the day? For the majority of people, the first look determines the level of trustworthiness of the business. And what’s even worse, it takes approximately a second to judge a website and leave it, if it doesn’t look trustworthy or professional enough.Advantages of free Freshdesk

hsjeonApprentice

posted in FreshThemes Gallery

Adding 'active' class via matching current url with category.url.

Hi all.I'm trying to list up solution categories as menu in header by following codes.{% for category in portal.solution_categories %} {% if category.folders_count > 0 %} <a href="{{category.url}}" class="{% if category.url == ????? %}active{% endif %}">{{ category.name }}</a> {% endif %}{% endfor %}What I want to ask is the part of '????'. How can I add 'active' class when the page is the category page.

Breezy ThemesFreshworks Partner

posted in FreshThemes Gallery

Payrexx's Theme for Freshdesk Support Portal

Mint compatible.

Breezy ThemesFreshworks Partner

posted in FreshThemes Gallery

Moose theme for Freshdesk support center

Moose is a high-tech and professional-looking Freshdesk support center theme. It features a light wavy design and easy navigation. Moose is 100% compatible with all Freshdesk functions and it will give your customers a user-friendly, engaging experience. This Freshdesk support center theme has several layout variants and color options. Additional formatting components and Font Awesome make Moose very easy on

karthickvApprentice

posted in FreshThemes Gallery

Freshdesk - Portal customisation

In portal customisation, in ticket details page using liquid code able to get only few ticket details but some of the information are not available. Working: {{ticket.created_on}} Not Working: {{ticket.resolved_on}} Need to way to print or get, what are the available properties for the ticket details page. https://support.freshdesk.com/support/solutions/71599 doesn't provide details about ticket properties.

satyanarayana.knv.extContributor

posted in FreshThemes Gallery

Showing Twitter handles on Freshdesk Customer Portal

Hello we wanted to integrate to twitter and show the twitter handles on specific tweets in our forums on customer portal, did any one come across the scenario and implemented, any insight would be helpful

Breezy ThemesFreshworks Partner

posted in FreshThemes Gallery

Barren Freshdesk theme

Barren is a user-experience focused, full-featured Freshdesk theme. It is a comprehensive, reliable and far-reaching theme that’s created to fulfill the very requirement that Freshdesk has set out to meet. Page layouts can be changed to suit your needs. Barren theme for Freshdesk can be easily customized and comes with a rich set of features to suit the needs of every type of business. It allows for an immersive experience and can be used by small, medium and large content websites alike. Installation and content integration are free. Preview a

rk46314Apprentice

posted in FreshThemes Gallery

This is a new theme

zaibApprentice

posted in FreshThemes Gallery

freshdesk template functions

I'm creating freshdesk theme, how to find all template functions, lets suppose i want to add logo, want to add some conditions how can i do that. is there any template guide line or predefined functions?

henkApprentice

posted in FreshThemes Gallery

Adding field on the print paper

When I print a ticket in FreshDesk, there are ticket details on top of first page (see image). I would like to add a field with the name Company under the field Group. How does that work and where in FreshDesk do I have to change or add the field. Can someone help me? Thanks for your help and tips.

jess_16079Apprentice

posted in FreshThemes Gallery

FS Modern Squirrel

FS Modern Squirrel is a clean, but content-rich, modern theme for Freshservice portals. To use, simply unzip the folder, and copy the contents of each text file into the corresponding section in "Portal Customization." To report any issues or to share your own modifications to the FS Modern Squirrel theme, please visit the GitHub repository (https://github.com/shecodestoo/FS-Modern-Squirrel). All my code is 100% free to use and customize as you wish, as long as you are willing to share valuable contributions to the community. Please let me know what you think!

luciano.skylineApprentice

posted in FreshThemes Gallery

change the theme colors

Hello, I need to change the theme colors of HelpDesk android, I can not totally change the appearance. Could someone ajusar me?

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