Does anyone have any view on this? Can I expect to be locked out of my account on Oct 28?

Same here. Two agents.

Interesting @Keller. Can anyone in this forum get any information as to whether this is an error on the part of Freshworks, or, if they are going to cancel our access for having a Sprout level plan with two agents or less?

I hope in a mistake. I see a lot of html error loading the banner (ther’s an instance searching for usage metrics and subscriptions status that wont load with 403 error).

We had 3 agents and we erased the unused one after this pop up but nothing changed since then.

Hi @Charlbury,

Greetings from Freshworks community. 

The banner is added to all Free accounts to ensure agent count doesn’t exceed more than 2. The banner will be removed automatically after the deadline and you will not face any issues as such unless the agent count is maintained as mentioned. However, if you wish to remove banner please send an email to support@freshdesk.com with your account details. 

Let me know if this helps. 

Cheers, 
Kajal

Does the “account administrator” counts as one of the free agents?

Hi @BartG, Good day. :)

Account administrator is only a role associated with an agent profile and this will not determine in agent seat allocation. Having said that, please make sure to maintain the agent seats within the limit defined for free plans and modify your agent list such that account administrator agent is available as one of the agents for the Freshdesk account. 

Feel free to drop a note here for any further help. 

Cheers,

Thank you Ramya

I have another question...
If we have 3 agents in our Freshdesk-environment, do we have to pay for all 3 agents? Or only 1 agent, as there are 2 free agents included in the Free version, so exceeding the Free version with only 1 agent?
Regards, Bart