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Error while creating a new agent

  • Dec 17, 2021 11:11 AM UTC
  • 2 replies
  • 265 views
Arivano
Apprentice
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Hello everyone.

I am getting an error when I try to create a new agent. “The agent could not be saved. Please try again." There are 2 agents in the system together with the administrator. Why is that?

Best answer by hemanth.ramya

Hello @Arivano, 

 

Glad to know that the issue with adding new agents in your helpdesk is sorted. For any further assistance, feel free to drop a note here and we would be happy to help. :)

 

Cheers! 

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      2 replies

      Arivano
      Apprentice
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      • Arivano
      • Author
      • Apprentice
      • Dec 20, 2021 5:46 AM UTC
      Hello to all. Thanks to the support team, it turned out that the problem was with the email address.
        hemanth.ramya
        Contributor
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        • hemanth.ramya
        • Contributor
        • Answer
        • Dec 20, 2021 12:11 PM UTC

        Hello @Arivano, 

         

        Glad to know that the issue with adding new agents in your helpdesk is sorted. For any further assistance, feel free to drop a note here and we would be happy to help. :)

         

        Cheers! 

        Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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