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Hello everyone.

I am getting an error when I try to create a new agent. “The agent could not be saved. Please try again." There are 2 agents in the system together with the administrator. Why is that?

Hello to all. Thanks to the support team, it turned out that the problem was with the email address.

Hello @Arivano, 

 

Glad to know that the issue with adding new agents in your helpdesk is sorted. For any further assistance, feel free to drop a note here and we would be happy to help. :)

 

Cheers! 

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