Hi Freshworks community! 

I’m working with a client who offers custom and private Washington DC tours, catering to guests who value personalization and seamless communication.

I’d love input from others using Freshdesk or Freshsales:

How can we automate booking confirmations and follow-up messages to create a premium experience?

Any recommended ways to categorize and tag clients based on their preferred tour style or itinerary?

What workflows or dashboards help monitor and improve customer satisfaction in a high-touch travel service environment?

Curious to hear how you’ve used Freshworks tools to enhance luxury service delivery in any industry!

Thanks in advance, and looking forward to your insights