Hello Freshworks Community,
I’m reaching out here because I have an urgent billing/invoice issue and I have not received any response from the official support channels.
I have already contacted:
- support@freshworks.com
- billing@freshworks.com
However, I have not received any reply so far, and my issue remains unresolved.
This is becoming quite frustrating as I need clarification on my invoice urgently for finance reconciliation purposes.
Could anyone please advise:
- Is there another support channel or escalation path for billing issues?
- Is there a direct account manager or escalation email for urgent cases?
- Has anyone experienced faster resolution through a different Freshworks contact method?
I would appreciate any guidance from the community or Freshworks staff on how to escalate this properly.
Thank you.
