Hi everyone,

We’re expanding support to multiple regions, and I’m trying to figure out how well Freshdesk can handle a multilingual knowledge base where certain articles are region-specific.

For example:

• Some FAQs need to be available in both English and Spanish.

• Other articles should only show up for EU users (due to compliance differences).

• Ideally, we’d like customers to automatically see the right version based on language/region, without confusing them with duplicates.

I’ve seen how to enable multiple languages in the knowledge base, but I’m not clear if Freshdesk allows conditional visibility of articles by region or if that would require workarounds (like categories for each region).

Has anyone here implemented something like this? Does it scale well, or does it get messy fast?

Would really appreciate insights from anyone managing multilingual/global KBs on Freshdesk.