Hello everyone,
I’m looking for advice on how to optimize reception services using Freshdesk. I’m curious about how others manage visitor interactions efficiently while keeping communication seamless across email, chat, and phone.
I’m also interested in how automation features can help streamline tasks like appointment scheduling or visitor check-ins, and how reporting tools can be used to monitor performance and improve service quality.
If you have any tips, best practices, or personal experiences using Freshdesk to enhance reception workflows, I’d love to hear them!