Hi,

Currently, it is not possible to use a custom prefix number.

I’d particularly love this too.

If you submit or have already submitted this as a Feature Request, please share the link in order we could vote.

Regards.

This is something we’re currently missing as well. TOPdesk provided the option to use prefixes to ticket numbers, which made them more recognizable and familiar. It’s a feature that we’d like to use again now that we’re using Freshdesk.

Hi,

Consider that will be helpful for any organizations to understand their customer/ employee queries, I have been raise an Idea related the Ticket Prefix.
You can join to vote the Idea to have Include in the Product Roadmap. 

Custom Ticket Prefix in Workspace

Hi Aldo,

I just submitted one myself as well: 

I upvoted yours too. I see your idea is to have a prefix per product, which is something that would be useful for us as well, but we mostly would like to have a prefix (even if it’s for the entire environment).

Hi kees.brandsema,

I already upvoted yours also, it should be helpful for helpdesk as well to have a prefix for every product they have.