I am brand new to a company that uses Freshservice as their ITSM helpdesk. Where in the Academy is the best place for me to start learning and understanding?
Solved
Noob!
Best answer by eeha0120
Hi Michael.
Here are a few options available under ITSM:
I’d suggest this order:
S002
P009
Analytics: If having access to it.
P003 if you’re going to be an Admin
Regards,
~ MichaelO
+12- Top Contributor ⭐
Hi
This is a FreshService inquiry in FreshDesk forum.
Regards,
Elvis Henriquez
+12- Top Contributor ⭐
- Answer
Hi Michael.
Here are a few options available under ITSM:
I’d suggest this order:
S002
P009
Analytics: If having access to it.
P003 if you’re going to be an Admin
Regards,
Elvis Henriquez
+8Thanks
+6- Top Contributor ⭐
In my experience the training videos are not useful. I cannot understand what is being said and, unfortunately, get nothing from the videos.
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