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I am brand new to a company that uses Freshservice as their ITSM helpdesk.  Where in the Academy is the best place for me to start learning and understanding?

Hi @alyssia.correa and @Kamakshi V 

This is a FreshService inquiry in FreshDesk forum.

Regards,

 

Hi Michael.

Here are a few options available under ITSM:

 

I’d suggest this order:

S002

P009

Analytics: If having access to it.

P003 if you’re going to be an Admin

 

Regards,

Thanks @eeha0120 for letting me know and  ! I’m also adding @Ganeshcr14 here to share any further recommendations.

In my experience the training videos are not useful. I cannot understand what is being said and, unfortunately, get nothing from the videos.

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