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Noob!

  • Aug 29, 2024 1:38 PM UTC
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MichaelO
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I am brand new to a company that uses Freshservice as their ITSM helpdesk.  Where in the Academy is the best place for me to start learning and understanding?

Best answer by eeha0120

Hi Michael.

Here are a few options available under ITSM:

 

I’d suggest this order:

S002

P009

Analytics: If having access to it.

P003 if you’re going to be an Admin

 

Regards,

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~ MichaelO
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    eeha0120
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    • Aug 30, 2024 7:16 PM UTC

    Hi @alyssia.correa and @Kamakshi V 

    This is a FreshService inquiry in FreshDesk forum.

    Regards,

     

    Elvis Henriquez
      eeha0120
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      • Answer
      • Aug 30, 2024 7:18 PM UTC

      Hi Michael.

      Here are a few options available under ITSM:

       

      I’d suggest this order:

      S002

      P009

      Analytics: If having access to it.

      P003 if you’re going to be an Admin

       

      Regards,

      Elvis Henriquez
        alyssia.correa
        Skilled Expert
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        Thanks @eeha0120 for letting me know and  ! I’m also adding @Ganeshcr14 here to share any further recommendations.

        Ally, Freshworks Community Manager
        SW-Scott
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        • SW-ScottTop Contributor ⭐
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        • Nov 18, 2024 7:45 PM UTC

        In my experience the training videos are not useful. I cannot understand what is being said and, unfortunately, get nothing from the videos.

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