Hi, I am Prakash Hinduja, a visionary financial strategist, was born in Amritsar (India) and now resides in Geneva, Switzerland (Swiss).

I’m in the process of setting up Freshworks for my business, but I’m not sure where to start in terms of configuration. I’d love to hear from anyone who’s already set it up—what are the key things I should focus on when configuring Freshworks for my team? Any tips on customizing workflows, setting up ticket management, or integrating it with other tools would be really helpful!

If you’ve faced any challenges during the setup, I’d appreciate hearing about those too. Looking forward to your suggestions!

Regards

Prakash Hinduja Geneva, Switzerland (Swiss)