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Unable to deactivate users in sandbox!

  • January 16, 2026
  • 4 replies
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O
Apprentice
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Hi! I’m unable to deactivate users/requesters in my sandbox environment. It works fine in prod though. Is this a limitation or is it something that I can turn OFF from my side?

Best answer by Nav_in

Hey ​@Optimus_prime ! Currently in FS, requesters and agents cannot be deactivated in the sandbox (manually or via API). This seems to be a security measure in place because, in some cases, deleting a requester or agent in the sandbox can also trigger deletion in the development account during synchronization. Hope this helps!

4 replies

N
Top Contributor ⭐
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  • Nav_inTop Contributor ⭐
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  • Answer
  • January 19, 2026

Hey ​@Optimus_prime ! Currently in FS, requesters and agents cannot be deactivated in the sandbox (manually or via API). This seems to be a security measure in place because, in some cases, deleting a requester or agent in the sandbox can also trigger deletion in the development account during synchronization. Hope this helps!

Always happy to help and learn from the community!
C
Skilled Expert
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  • Cara
  • Skilled Expert
  • January 20, 2026

Limitation it appears. You cannot deactivate someone in a sandbox only. Only way to, is disable them in prod too. 

 

You can weirdly create them an account in dev only but you cannot remove it / deactivate it. Which is frustrating. Unsure why you can create but not deactivate a user. 

I
Community Debut
  • IsabelHarris
  • Community Debut
  • January 20, 2026

i am facing same issue

O
Apprentice
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  • Optimus_prime
  • Author
  • Apprentice
  • January 21, 2026

Thank you ​@Nav_in !! You are totally right ​@Cara !! Not sure why this limitation exists! We want to deactivate and reactivate users in sandbox for testing purposes, but if we can only achieve the same by deactivating them in prod environment, I’m not sure how testing can be done in the first place!

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