Hey Freshworks Community!

I run LaMeloShoes.com, a niche eCommerce store dedicated to fans of LaMelo Ball's footwear. As we started growing, we faced challenges managing customer queries, tracking orders, and providing fast support.

We recently started using Freshdesk to streamline support tickets and improve customer satisfaction. It’s been a game changer for our small team!

Instant responses to order tracking questions
Smooth integration with our Shopify store
Better SLA handling during sneaker drop days!

Has anyone else here used Freshworks for niche eCommerce? I’d love to hear your tips, automations, or app integrations that have worked for you.

Also, feel free to check out our store and share your thoughts: https://lameloshoes.com
Would love some feedback from this amazing community!

Looking forward to learning from you all.