Skip to main content
Question

Using ticket to assign asset to a room

  • Sep 16, 2024 2:26 PM UTC
  • 1 reply
  • 82 views
Apprentice
Forum|alt.badge.img

To reduce administration time, it would be very useful if we could automate assigning an asset to a location via a ticket.  

We would need to be able to use a workflow or other automated function to assign the asset into a specific room location in Fresh.

Fresh have suggested creating a requester for each location, but having multiple sites with infrastructure equipment in it, it’s not practical.

Does anyone have any solution to this?

This topic has been closed for replies.

1 reply

VaibhavS
Forum|alt.badge.img+4
  • VaibhavS
  • Apr 10, 2025 11:52 AM UTC

Hello, 

One approach is to leverage a Ticket Workflow in Freshservice that uses the Location field from the ticket to update the associated asset. Here's how you can do it:

  1. Create a Ticket Workflow with a condition to check if the Location field is populated or meets specific criteria.

  2. Use a Web Request (PUT) in the workflow to update the asset's Location field.

  3. In the JSON body of the web request, use the {{ticket.location}} placeholder to dynamically pass the ticket’s location to the asset.

This avoids the need to create a separate requester for each location and offers a scalable way to manage assets across multiple sites.

Hope this helps!

    Terms of UseAccessibility statement