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Agent queue with different business hours

  • June 23, 2025
  • 1 reply
  • 14 views
L
Apprentice
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Hi,

I have to create a new queue with all agents inside, but agents belong to different time zones (from US to China). Is there a way to assign the business hours to agents and not to queues?

Thanks

Lapo

 

    1 reply

    Roxwell
    Top Contributor ⭐
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    • RoxwellTop Contributor ⭐
    • Top Contributor ⭐
    • June 23, 2025

    Yes, go into the Agent’s profile and set their specific business hours, and then set the group to the widest coverage of the group or whatever your SLA is.

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