Hi, is there a way I can prevent an agent from seeing unassigned tickets? Like i can in freshdesk?
Agents
This topic has been closed for replies.
Hi Kim,
Thank you for reaching out.
Yes, it is possible to prevent an agent from seeing unassigned tickets.
If we edit any agent profile, you can see the option "Roles and Scope"
Please find the screenshot below.
Feel free to get back to us for further support.
Also, you can reach out to us via chat https://support.freshservice.com/support/home
Or you can call us on +1 (866) 832-3090
Regards,
Jayesh
Freshservice - Freshdesk Technologies
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