I'm having trouble signing in to my account. I will follow the update of my browser as you recommended. I have employee monitoring software running and it recognizes this site as untrustworthy. It turns out that I cannot use your product during worktime. Please help me to solve the problem.

Hello Jess,

Apologies for the delay in getting back here. In case you are still facing issue with logging into your helpdesk, can you please share relevant screenshots indicating the error message you get while accessing the portal? This would help us narrow down the issue and assist you accordingly. 

Thank you,

Freshworks Community Team

Hello @Jess Stiedemann! Hope you’re keeping well.

Just wanted to come back on to this thread and ensure all is well for you (from the lack of any news, does that mean good news? ) We’ll be closing off this topic now, if you need help with us please reach out or go ahead and create a new post!