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Hi, 

I’m trying to make a business rule that will hide a ticket field in all instances unless the ticket is a specific service request. 

Here in the conditions field of the business rule both “Current Ticket.Item” and “Ticket Forms.Item” dont show when typed in. The fields take the input, I can backspace for as many letters as I type before the begins taking out the condition and the field. But no dropdown appears and pressing enter does nothing.

Anybody know how I can hide a field on all tickets but one specific request item? 
 

 

 

is the requested item you want to reference published or in Draft?

is the requested item you want to reference published or in Draft?

It is published

It needs to be “Edit” form only, and Current Ticket. Requested Item.

 

I get the same issue with Item on mine, it doesn’t search

thank you, this is very helpful! 
 

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