We ran into this too.  Print the article from the Support Portal and not from the Agent Portal

We switched to keeping all articles in our sharepoint support portal since we keep user documentation in multiple places. Then in FreshService do a link to the sharepoint document. This also means I don’t have to maintain documentation in multiple places and I have no printing issues.

Hi @JoeyJoeJoe 

You can use the print option which is available in the end of the article. Switch over to the support portal instead of the agent portal to print the article. 

Thanks all. I work in the agent portal so much I can’t find the support portal

Found it.

Anyone know where to submit a feature request? As agents we should be able to print out a solution article. Seems pretty basic, especially if it is available on the support site.

Hi @JoeyJoeJoe 

We haven't incorporated this feature yet, but it's definitely on our roadmap. You can write to support@freshservice.com to submit the feature.

Keep an eye on the release notes for specifics on new updates, and feel free to visit the community page for additional updates.

I am interested to add Print article in our KB articles, how is it possible to achieve this please ?

What about an export to PDF option ?

Thanks for your help Freshdesk team. I couldn’t find anything in the admin menu but saw some templates using this :