​@jeroen.heijboer are you trying to change the functionality to actually set it as resolved instead of closed as well as the wording or are you just wanting to change the wording?

​@ITMike I want to change the function to resolved. I can see that I can change the title via my shared screenshot.

Do I need to change the syntax to: “id=resolve_ticket” ??

 ​@jeroen.heijboer if you just want to make a visual change unfortunately changing the line to resolve_ticket  doesn’t actually do anything, I tested just to make sure I was correct and you also can’t just modify the translate part because it is backend linked to functions in FS, so it will just put the wording translate etc on the portal for the employee.

In order to make the visual change you would have to make a change on the custom stylesheet. Notepad attached with the css you would add to the custom stylesheet in the rebrand your service desk page settings.

As far as functionality, do you allow requesters to close tickets? If the answer is no, then you could make an Automator that when a ticket is marked closed by a requester it updates the status to resolved. Other then that I’m not sure how you would change the functionality.

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