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We have users across the entire globe. Lets take US and Europe as an example. We want to track our Service Levels, against each of the timezones. So for example, if a user in UK raises a ticket at 1am UK time, our service levels won't start until the next working day. But we need to also do that for all of our time zones... Is there a way to track more than one timezone? Or some sort of a workaround with a third-party software if needed.

Hey @mazuserdentons 

 

i’m assuming it’s the same SLA but you want the clock to start and stop correctly based on the timezone/location of the user not the ticket?

 

I’ve made a video on how to do it, you will need a worklfow to set the user location on the ticket to make that work, which if you need I’ll happily make too. 

 

 

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