Can new values be added to the ticket priority drop-down ?
Can values be added to ticket priority drop-down ?
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Hi Prayank
Not as of now, but I can recommend that you add additional field called Ticket Priority or so, then tie it up to Admin > Dispatch'r or Observer and assign the relevant Ticket Priority to your needs with the Freshservice one, so the SLA is triggered properly
regards
Vijay
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