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Change default text when replying to a ticket

  • December 9, 2024
  • 2 replies
  • 108 views
C
Apprentice
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Hi,

Is there any way of changing the default text when replying to a ticket to use the customers first name rather than their full name? i.e. I want to be able to have ‘Hi Chris’ displayed instead of ‘Hi Chris Gale’

I’ve looked in the portal pages setting but can’t see the template in there?

Thanks

Chris.

Best answer by Roxwell

Admin » Email Notifications » Agent Reply Template ;) 

 

Make sure you save it with the cursour in the right place.

 

 

    2 replies

    Roxwell
    Top Contributor ⭐
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    • RoxwellTop Contributor ⭐
    • Top Contributor ⭐
    • Answer
    • December 9, 2024

    Admin » Email Notifications » Agent Reply Template ;) 

     

    Make sure you save it with the cursour in the right place.

     

     

    Zest - A Fresh Perspective - Check us out at ZestCo.uk / Or on YouTube https://www.youtube.com/@Zest-AFreshPerspective
    C
    C
    Apprentice
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    • ChrisGale
    • Author
    • Apprentice
    • December 9, 2024

    Lol, thought it’d be in there somewhere! Be gentle - just replacing a 20 year old in-house system :)

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