How do I enable agents (and requesters for that matter) to see a requests content after a service has been submitted? I know that this article at the end mentions that by default it is only visible when the request is submitted, but it does not mention how that can be changed.
Question
Content field agent visibility
I mean the content field, not the description.
The text at the bottom is visible looking in the catalog, and when submitting a ticket, but not available to the agent or requestor once submitted.
Hi, Good day!
Thank you for reaching out to us on our community page.
Regarding your query on content fields, please note that these fields are designed to display helpful instructions or links during form submission, keeping the layout clean and user-friendly. You can include hyperlinks or guidance to assist end users while they fill out the form.
Since content fields do not store data, they won’t appear after ticket creation and cannot be customized for visibility. This is by design, to help streamline and enhance the self-service experience.
I hope this helps!
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