Customize ticket list in self service portal

Hello @Issam.ben.khelifa are you references the “New Ticket” form found in the support portal? If so, then you can customize the incident form from within Admin > Field Manager > Ticket Fields. When you add the type of field you want, make sure that field is displayed to Requesters by checking the appropriate box.

Hope that helps!

Hello @zachary.king

I’d like to change this view by adding custom fields for example :